REFUND

OVERVIEW

At My Own Tours Pvt Ltd., we strive to provide the best travel services. However, we understand that cancellations and changes may occur. Please read our refund policy carefully before making a booking.

General Refund Policy

• All refund requests must be made in writing via email to our official customer support team.

• Refunds are subject to cancellation charges as per the terms outlined below

• Processing time for refunds is typically 7-14 business days and will be credited to the original payment method used during booking.

Tour Packages

• Cancellations made 60 days or more before departure: Eligible for a full refund after deducting processing fees.

• Cancellations made 30-59 days before departure: 75% refund after deducting applicable fees.

• Cancellations made 15-29 days before departure: 50% refund after deducting applicable fees.

• Cancellations made less than 15 days before departure: No refund applicable. Note: Refunds for hotel bookings, airline tickets, and third-party services depend on the respective supplier’s policies.

Visa Services

• Visa processing fees are non-refundable once the application has been submitted to the respective embassy/consulate.

• If a visa application is rejected, no refund will be provided.

Flight & Hotel Bookings

• Refunds for flight and hotel bookings are subject to the airline and hotel’s policies.

• Some bookings may be non-refundable, while others may allow cancellations with applicable charges.

Force Majeure

• In case of unforeseen events such as natural disasters, pandemics, government-imposed travel bans, or emergencies, refunds will be processed as per the service provider’s policies.

Payment Gateway Charges

• Payment gateway fees are non-refundable in all cases.

• Any deductions made by banks or third-party payment providers are not within our control.

Refund Process

• Refunds will be processed back to the original payment source (credit/debit card, UPI, or bank transfer).

• Customers will receive a confirmation email once the refund has been initiated. For further assistance, please contact our support team at info@myownholidays.com.