CANCELLATION POLICY

OVERVIEW

At My Own Tours Pvt Ltd., we understand that travel plans can change. Below are our cancellation terms and conditions for various services.

General Cancellation Policy

• All cancellation requests must be sent via email to our official customer support team.

• Cancellations will only be accepted during business hours.

• Cancellation charges apply based on the type of service booked.

• Refunds (if applicable) will be processed as per our Refund Policy.

Tour Packages

• Cancellation 30 days or more before departure: 10% cancellation fee will be deducted, and the remaining amount will be refunded.

• Cancellations made 30-59 days before departure: 25% refund after deducting applicable fees.

• Cancellations made 15-29 days before departure: 50% of the total package cost will be charged.

• Cancellations made less than 15 days before departure: No refund will be provided. Note: If the booking includes non-refundable services such as flights, hotels, or third-party activities, their respective cancellation policies will apply.

Visa Services

• Once a visa application has been submitted to the embassy/consulate, cancellation is not possible, and no refund will be provided.

• If the visa process has not yet started, a partial refund may be considered after deducting administrative charges.

Flight & Hotel Bookings

• Flight and hotel cancellations are subject to the airline/hotel’s cancellation policies

• Some fares are non-refundable, while others may allow cancellations with applicable charges.

Force Majeure

• If cancellations occur due to unavoidable circumstances like natural disasters, pandemics, political unrest, or government-imposed travel restrictions, we will work with suppliers to offer rescheduling or credit options.

• Refunds in such cases are subject to third-party policies.

No-Show Policy

• If a customer does not show up for the booked tour, flight, or hotel reservation, no refund will be provided.

Payment Gateway & Processing Fees

• Payment gateway charges are non-refundable.

• Any deductions made by banks or third-party payment providers are beyond our control.

Cancellation Process

• To request a cancellation, email us at info@myownholidays.com with your booking details.

• Once the cancellation is processed, you will receive a confirmation email. For any further queries, please contact our support team at info@myownholidays.com.